Recent Verified Appliance Repair Cases

Symptom: Washer does not enter the spin cycle.

Diagnosis: The shifter was found to transition into spin mode successfully, but the basket failed to spin. Testing indicated the shifter is functioning correctly, but the run capacitor was b...

Fix: The capacitor was replaced as it was found to have a measured capacitance of approximately 29 µF, which is below the required 45 µF.

Local proof: Austin · 78746 · Zilker Park

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Symptom: The dryer is not coming on.

Diagnosis: The pin on the high limit thermostat was found torn off, preventing the dryer from functioning.

Fix: The technician replaced the high limit thermostat. After the repair, the unit was tested and no further issues were discovered.

Local proof: Cedar Park · 78613 · Lake Line

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Symptom: A homeowner in the Leander area reported that the dryer is making a sound when it starts and then sounds like it has a pair of shoes in the machine.

Diagnosis: During the diagnostic, the technician found that the drum rollers were worn out.

Fix: The repair included the replacement of all 4 drum rollers with bushings, the pulley, and the belt.

Local proof: Leander · 78641 · Crystal Falls Pkwy

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Symptom: The customer reported a high-pitched rubbing noise coming from the dryer.

Diagnosis: The technician found that one of the drum rollers was seized and partially worn, while another roller was also stuck. Additionally, an improperly adjusted foot on the stacked wash...

Fix: The technician replaced four drum rollers with bushings, the pulley, and the belt. The internal cabinet was cleaned of lint, and the feet were adjusted for stability.

Local proof: South Austin · 78704 · South Lamar

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Symptom: The customer reported that the Ice machine produces little ice and the ice is thin.

Diagnosis: The technician inspected the condenser coil for dirt, the water level sensor, and the inlet water valve. It was found that the inlet water valve was receiving 120 volts but was no...

Fix: The water inlet valve was replaced. After the replacement, testing was conducted and no issues were found.

Local proof: North Austin · 78730 · Lake Travis

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Symptom: Appliance type: Gas Oven Issue Type: Oven Not Heating / Igniter Failure Customer Complaint The customer reported that the oven was not heating and would not reach the se...

Diagnosis: During diagnostics, the oven igniter was tested and found to have no electrical resistance, confirming igniter failure. Power supply from the control board to the igniter was pres...

Fix: Repair Solution The faulty oven igniter was replaced with a new compatible igniter. Post-Repair Testing After replacement: The igniter operated normally The oven ignited properly a

Local proof: Austin

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Symptom: Appliance: Gas Cooktop Brand: Whirlpool Issue Type: Electrical Short / Ignition System Failure Customer Complaint The customer reported that the circuit breaker would tr...

Diagnosis: Appliance type: Gas Issue Type: Electrical Short / Ignition System Failure Customer Complaint The customer reported that the circuit breaker would trip when using the gas cooktop.

Fix: During diagnostics, it was discovered that one of the spark switches had melted, causing an electrical short. The most likely cause was liquid spillage during cooking, which penetr

Local proof: Georgetown

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Symptom: Appliance type: Top-Load Washing Machine Brand: LG Issue Type: Water Leak / Inlet Valve Failure Customer Complaint The customer reported that water was continuously drip...

Diagnosis: During the diagnostic inspection, it was determined that one of the water inlet valves had failed mechanically and remained partially open. As a result, water was constantly enter...

Fix: The faulty water inlet valve assembly was removed and replaced with a new OEM-compatible inlet valve assembly. Post-Repair Testing After the replacement, the washer was tested thro

Local proof: Austin

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Symptom: The customer reported that the oven was not heating.

Diagnosis: During the diagnostic inspection, it was found that the oven igniter in the Frigidaire range had failed and was open (no continuity), preventing the oven from igniting and reachin...

Fix: The faulty oven igniter was replaced. After the replacement, the oven was fully tested and confirmed to heat properly. No additional issues were found. All labor and the installed

Local proof: Cedar Park

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Symptom: The customer reported water leaking from the refrigerator door when using the water dispenser.

Diagnosis: During the diagnostic inspection, it was found that the water tank located inside the refrigerator door had developed a crack. This damage was allowing water to leak out when the...

Fix: The technician replaced the damaged water tank in the refrigerator door. After the repair was completed, the water dispenser system was fully tested. The dispenser operated normall

Local proof: Austin

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Symptom: The customer reported that their top-load washer was not filling with enough water during the wash cycle. When the washer was loaded with a larger amount of laundry, the...

Diagnosis: During the diagnostic inspection, it was found that the suspension spring rods were worn out, which was contributing to excessive movement of the tub and causing balance issues du...

Fix: The technician replaced the worn suspension spring rods to restore proper tub stability and eliminate the out-of-balance condition. Additionally, the accelerometer (speed/load sens

Local proof: Cedar Park

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Symptom: The customer reported that the dryer was not heating and clothes were coming out cold and still damp after a full drying cycle.

Diagnosis: During the diagnostic visit, the technician performed a full inspection of the dryer. Power supply was tested at the terminal block and confirmed to be within normal range. Airflo...

Fix: The inspection revealed a burned-out heating element, caused by restricted airflow and excessive heat buildup due to lint accumulation. Repair Performed Replaced the failed heating

Local proof: Austin

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