Recent Verified Appliance Repair Cases

Symptom: The LG washer is not draining and is showing an OE error code.

Diagnosis: The drain pump was found to be non-operational despite receiving 120 volts of supply and having a resistance of 15 Ohm.

Fix: The drain pump was replaced to resolve the drainage issue. After the repair, the unit was tested and no additional issues were discovered.

Local proof: West Austin · 78746 · Barton Creek

+ 1 more photos

Symptom: The washer was making loud noise and shaking heavily during operation.

Diagnosis: All four shock absorbers were found to be damaged, with the tub and drum hanging on one spring. Initial tests showed no power reaching the drain pump, but subsequent tests indicat...

Fix: The technician replaced all four shock absorbers. After reassembly, the unit was tested and confirmed to be functioning correctly.

Local proof: Southwest Austin · 78735 · West Oak Hill

+ 2 more photos

Symptom: The customer reported that the control board on the GE microwave Model PVM9005EJ8ES is not responding.

Diagnosis: The technician determined that the control board has failed, with burnt contacts and damaged traces observed during inspection.

Fix: The technician replaced the control board to resolve the issue.

Local proof: East Austin · 78721 · MLK 183

+ 5 more photos

Symptom: Washer was not agitating, washing, or spinning.

Diagnosis: The washer was not transferring power from the motor to the gearcase, preventing agitation, washing, and spinning. A worn motor coupling was identified, along with a lid lock that...

Fix: The motor coupling and lid lock were replaced. The mounting of the washer body components was restored to their original condition.

Local proof: Austin · 78758 · Quail Creek

+ 4 more photos

Symptom: The ice maker is not working.

Diagnosis: The ice maker had ice present but did not enter harvest mode or complete its cycle. Voltage was confirmed at 120 VAC, indicating proper power supply.

Fix: The ice maker was replaced to resolve the issue.

Local proof: Austin · 78703 · Old West Austin

+ 3 more photos

Symptom: Washer does not enter the spin cycle.

Diagnosis: The shifter was found to transition into spin mode successfully, but the basket failed to spin. Testing indicated the shifter is functioning correctly, but the run capacitor was b...

Fix: The capacitor was replaced as it was found to have a measured capacitance of approximately 29 µF, which is below the required 45 µF.

Local proof: Austin · 78746 · Zilker Park

+ 4 more photos

Symptom: The dryer is not coming on.

Diagnosis: The pin on the high limit thermostat was found torn off, preventing the dryer from functioning.

Fix: The technician replaced the high limit thermostat. After the repair, the unit was tested and no further issues were discovered.

Local proof: Cedar Park · 78613 · Lake Line

+ 4 more photos

Symptom: A homeowner in the Leander area reported that the dryer is making a sound when it starts and then sounds like it has a pair of shoes in the machine.

Diagnosis: During the diagnostic, the technician found that the drum rollers were worn out.

Fix: The repair included the replacement of all 4 drum rollers with bushings, the pulley, and the belt.

Local proof: Leander · 78641 · Crystal Falls Pkwy

+ 5 more photos

Symptom: The customer reported a high-pitched rubbing noise coming from the dryer.

Diagnosis: The technician found that one of the drum rollers was seized and partially worn, while another roller was also stuck. Additionally, an improperly adjusted foot on the stacked wash...

Fix: The technician replaced four drum rollers with bushings, the pulley, and the belt. The internal cabinet was cleaned of lint, and the feet were adjusted for stability.

Local proof: South Austin · 78704 · South Lamar

+ 3 more photos

Symptom: The customer reported that the Ice machine produces little ice and the ice is thin.

Diagnosis: The technician inspected the condenser coil for dirt, the water level sensor, and the inlet water valve. It was found that the inlet water valve was receiving 120 volts but was no...

Fix: The water inlet valve was replaced. After the replacement, testing was conducted and no issues were found.

Local proof: North Austin · 78730 · Lake Travis

+ 5 more photos

Symptom: Appliance type: Gas Oven Issue Type: Oven Not Heating / Igniter Failure Customer Complaint The customer reported that the oven was not heating and would not reach the se...

Diagnosis: During diagnostics, the oven igniter was tested and found to have no electrical resistance, confirming igniter failure. Power supply from the control board to the igniter was pres...

Fix: Repair Solution The faulty oven igniter was replaced with a new compatible igniter. Post-Repair Testing After replacement: The igniter operated normally The oven ignited properly a

Local proof: Austin

+ 2 more photos

Symptom: Appliance: Gas Cooktop Brand: Whirlpool Issue Type: Electrical Short / Ignition System Failure Customer Complaint The customer reported that the circuit breaker would tr...

Diagnosis: Appliance type: Gas Issue Type: Electrical Short / Ignition System Failure Customer Complaint The customer reported that the circuit breaker would trip when using the gas cooktop.

Fix: During diagnostics, it was discovered that one of the spark switches had melted, causing an electrical short. The most likely cause was liquid spillage during cooking, which penetr

Local proof: Georgetown

+ 1 more photos

Symptom: Appliance type: Top-Load Washing Machine Brand: LG Issue Type: Water Leak / Inlet Valve Failure Customer Complaint The customer reported that water was continuously drip...

Diagnosis: During the diagnostic inspection, it was determined that one of the water inlet valves had failed mechanically and remained partially open. As a result, water was constantly enter...

Fix: The faulty water inlet valve assembly was removed and replaced with a new OEM-compatible inlet valve assembly. Post-Repair Testing After the replacement, the washer was tested thro

Local proof: Austin

+ 2 more photos

Symptom: The customer reported that the oven was not heating.

Diagnosis: During the diagnostic inspection, it was found that the oven igniter in the Frigidaire range had failed and was open (no continuity), preventing the oven from igniting and reachin...

Fix: The faulty oven igniter was replaced. After the replacement, the oven was fully tested and confirmed to heat properly. No additional issues were found. All labor and the installed

Local proof: Cedar Park

+ 2 more photos

Symptom: The customer reported water leaking from the refrigerator door when using the water dispenser.

Diagnosis: During the diagnostic inspection, it was found that the water tank located inside the refrigerator door had developed a crack. This damage was allowing water to leak out when the...

Fix: The technician replaced the damaged water tank in the refrigerator door. After the repair was completed, the water dispenser system was fully tested. The dispenser operated normall

Local proof: Austin

+ 2 more photos

Symptom: The customer reported that their top-load washer was not filling with enough water during the wash cycle. When the washer was loaded with a larger amount of laundry, the...

Diagnosis: During the diagnostic inspection, it was found that the suspension spring rods were worn out, which was contributing to excessive movement of the tub and causing balance issues du...

Fix: The technician replaced the worn suspension spring rods to restore proper tub stability and eliminate the out-of-balance condition. Additionally, the accelerometer (speed/load sens

Local proof: Cedar Park

+ 2 more photos

Symptom: The customer reported that the dryer was not heating and clothes were coming out cold and still damp after a full drying cycle.

Diagnosis: During the diagnostic visit, the technician performed a full inspection of the dryer. Power supply was tested at the terminal block and confirmed to be within normal range. Airflo...

Fix: The inspection revealed a burned-out heating element, caused by restricted airflow and excessive heat buildup due to lint accumulation. Repair Performed Replaced the failed heating

Local proof: Austin

+ 1 more photos