Samsung Washer Won't Start

The customer reported that their top-load washer was not filling with enough water during the wash cycle. When the washer was loaded with a larger amount of laundry, the unit frequently went into an out-of-balance condition and failed to complete the cycle properly.

The technician replaced the worn suspension spring rods to restore proper tub stability and eliminate the out-of-balance condition. Additionally, the accelerometer (speed/load sensor) was replaced to ensure accurate load detection and correct water level adjustment during wash cycles. After completing the repairs, the washer was fully tested under normal operating conditions. The unit filled with the correct amount of water, remained stable during operation, and no further issues were observed. Warranty for labor and patrs - 90 days

Parts:

Appliance type: Top-Load Washing Machine Brand: LG Issue Type: Water Leak / Inlet Valve Failure Customer Complaint The customer reported that water was continuously dripping into the washer drum even when the washing machine was turned off and not in use.

The faulty water inlet valve assembly was removed and replaced with a new OEM-compatible inlet valve assembly. Post-Repair Testing After the replacement, the washer was tested through multiple fill and wash cycles. No water leakage was observed All inlet valves operated correctly The unit shut off water supply completely when not in use Final Result The issue was fully resolved. The washing machine is now operating normally with no water entering the drum when powered off.

Parts: