Samsung: Not Making Ice
When an ice machine stops producing ice, the cause is often water supply restriction, scale buildup, pump failure, or a cooling system issue.
Learn more →Serving 78701, 78702, 78703, 78704, 78705, 78745, 78758, 78759, 78729, 78748. Tell us what you’re seeing and we’ll send one verified technician.
This complaint often has 2–3 common root causes. We test them in a logical order.
When an ice machine stops producing ice, the cause is often water supply restriction, scale buildup, pump failure, or a cooling system issue.
Learn more →Hollow or small cubes usually mean low water flow, scale restriction, or incorrect freeze cycle timing.
Learn more →Leaks often come from loose fittings, cracked hoses, drain issues, or pump seal failures.
Learn more →If the unit runs but won’t cool, it may be a sealed system issue, compressor start failure, or condenser airflow problem.
Learn more →We service many Samsung models — model number optional when booking.
We diagnose Samsung codes — even rare or undocumented ones.
Most jobs fall into the $120-$290 labor range. The technician confirms the exact failure during the $39 diagnostic.
Some symptoms are safety-related. If you’re unsure, stop using the unit until a technician confirms the cause.
Yes — coverage includes 78701, 78702, 78703, 78704, 78705, 78745, 78758, 78759, 78729, 78748 and nearby areas.