Samsung Washer Repair Error Code 5C

The washer was making loud noise and shaking heavily during operation.

All four shock absorbers were found to be damaged, with the tub and drum hanging on one spring. Initial tests showed no power reaching the drain pump, but subsequent tests indicated the drain pump op…

The technician replaced all four shock absorbers. After reassembly, the unit was tested and confirmed to be functioning correctly.

Local proof: Southwest Austin · 78735 · Near West Oak Hill

Completion status: REPAIRED

Washer was not agitating, washing, or spinning.

The washer was not transferring power from the motor to the gearcase, preventing agitation, washing, and spinning. A worn motor coupling was identified, along with a lid lock that was not engaging co…

The motor coupling and lid lock were replaced. The mounting of the washer body components was restored to their original condition.

Local proof: Austin · 78758 · Near Quail Creek

Completion status: REPAIRED

Washer does not enter the spin cycle.

The shifter was found to transition into spin mode successfully, but the basket failed to spin. Testing indicated the shifter is functioning correctly, but the run capacitor was below specification.

The capacitor was replaced as it was found to have a measured capacitance of approximately 29 µF, which is below the required 45 µF.

Local proof: Austin · 78746 · Near Zilker Park

Completion status: REPAIRED

The customer reported that their top-load washer was not filling with enough water during the wash cycle. When the washer was loaded with a larger amount of laundry, the unit freq…

During the diagnostic inspection, it was found that the suspension spring rods were worn out, which was contributing to excessive movement of the tub and causing balance issues during operation. Usin…

The technician replaced the worn suspension spring rods to restore proper tub stability and eliminate the out-of-balance condition. Additionally, the accelerometer (speed/load sens

Local proof: Cedar Park

Completion status: REPAIRED