Stop calling random contractors — we match you with one verified True technician in Austin.
We document what failed and why during the diagnostic so you can approve repairs confidently.
If your True ice machine shows a code, it narrows the diagnosis fast.
When an ice machine stops producing ice, the cause is often water supply restriction, scale buildup, pump failure, or a cooling system issue.
Quick tip: Check the water supply valve is fully open and the filter is not overdue for replacement.
Learn more →Hollow or small cubes usually mean low water flow, scale restriction, or incorrect freeze cycle timing.
Quick tip: If the condenser coil is dusty (air-cooled units), gently clean it — restricted airflow reduces ice production.
Learn more →Leaks often come from loose fittings, cracked hoses, drain issues, or pump seal failures.
Quick tip: If you see active leaking, stop using the unit and shut off the water supply to prevent damage.
Learn more →Noises are often caused by a failing fan motor, water pump issues, loose panels, or compressor vibration.
Quick tip: Make sure the unit is level and not touching cabinets — vibration can amplify noise.
Learn more →If the unit runs but won’t cool, it may be a sealed system issue, compressor start failure, or condenser airflow problem.
Quick tip: If the unit is air-cooled, clean the condenser coil and confirm the fan is running.
Learn more →We service many True models — model number optional when booking.
Most jobs fall into the $120-$290 labor range. Parts priced separately after diagnostic.
When available, yes. We also provide aftermarket options if cheaper.
The technician compares repair cost with age/condition and gives a clear recommendation.
